Terms and Conditions


Terms and Conditions

This document is an electronic record, generated in compliance with the terms and rules of the Information Technology Act, 2000. Amended provisions, pertaining to electronic records in various statutes, will be in accordance with the amendments made in the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signature.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of the website. Please read the following terms and conditions very carefully as your use of the services of this website, the mobile application, both medium also referred to as GGmeds, is subject to your acceptance of and compliance with the following terms and conditions.

Acknowledgement of Terms: 

When you access this website, mobile application you acknowledge that you have read the terms and conditions set forth below and understood that access to this website/mobile application is subject to the provisions of the same. If you do not agree to the terms and conditions set forth below, you should exit this website/mobile application now.


GGmeds:   means digital health platform consists of Website ggmeds.in and Mobile Applications, being controlled and operated by GGmeds, General Hospital Junction, Trivandrum, Kerala, India.

The term website shall include Mobile App.

Pharmacy: Pharmacy means an independent retailer working as Retail Chemists & Druggists and holds a valid license to operate as Retailer under the provisions of Drugs & Cosmetics Act, 1940 and rules there under and also holds other required licenses and registration under the provisions of applicable laws, hereinafter also referred as Sellers.

Lab: Lab means independent pathology lab having valid license/registration/NOC to operate as Pathology under the provisions of Clinical Establishment Act and other laws.

Language of the Terms

The terms are incorporated herein in English language and GGmeds does not provide you with a translation of the English language version of the Terms and if there is any contradiction between what the English language version of the Terms says and what a translation says, then the English language version shall take precedence.

General Information

It is the duty of the users to read the terms and conditions of GGmeds  (which is likely to change from time to time) before accessing it. Wherever the context so requires, 'User', 'you' and 'your' shall relate to any natural or legal person who visits, browses through, accesses, uses, or become a buyer on, the website by providing Registration Data while registering as Registered User using the computer systems. GGmeds allows the User to surf the website or App or making purchases without registering on the Platform. The term "We", "Us", "Our" shall mean GGmeds.

Your use of this website, its tools and information are governed by the following terms and conditions ("Terms & Conditions"). If you use this website, you shall have to follow the policies, terms and conditions that are mentioned in this agreement.

ACCESSING, BROWSING OR OTHERWISE USING THIS WEBSITE INDICATES THAT YOU AGREE TO ABIDE BY ALL THE TERMS AND CONDITIONS MENTIONED IN THIS AGREEMENT. SO PLEASE READ THIS AGREEMENT VERY CAREFULLY BEFORE PROCEEDING. Further, any individual, who has agreed to become a Registered User of Ggmeds by providing his/her Personal Identification Data, shall agree to abide by the terms and conditions of this website and privacy policy, which is owned and provided by GGmeds.

The information on this website is not intended or implied to be a substitute for professional medical advice, diagnosis or treatment. All content, including text, graphics and information, contained on or available through this website is for general information purposes only. GGmeds makes no representation and assumes no responsibility for the accuracy of information contained on or available through this website and such information is subject to change without notice. You are encouraged to confirm any information obtained from or through this website with other sources and review all information regarding any medical condition or treatment with your physician. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY SEEKING MEDICAL TREATMENT BECAUSE OF SOMETHING YOU HAVE READ ON OR ACCESSED THROUGH ANY WEBSITE.

GGmeds does not recommend, endorse or make any representation about the efficacy, appropriateness or suitability of any specific products, procedures, treatments, opinions or other information that may be contained on or available through this website.

Consumer Protection Compliance

In accordance with the Consumer Protection (E- Commerce) Rules, 2020, requisite information is mentioned below:

  • Legal name of the e-commerce entity – GGmeds 
  • Address of its headquarters and all its branches:
    • Head Office: GGmeds, Siddharth Square, General Hospital Jn, Vanchiyoor PO Trivandrum - 695035, India.
  • Name of Website - www.ggmeds.in

Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of India, including but limited to:

  • the Indian Contract Act, 1872 ("Contract Act");
  • the (Indian) Information Technology Act, 2000 ("IT Act") and the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the (Indian) Information Technology (Intermediaries Guidelines) Rules ("IG Guidelines");
  • the Drugs and Cosmetic Act, 1940 ("Drugs Act"), read with the Drugs and Cosmetics Rules, 1945 ("Drugs Rules");
  • the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954 ("Drugs and Magic Act");
  • The Indian Medical Council Act, 1956 read with the Indian Medical Council Rules, 1957;
  • Pharmacy Act, 1948 ("Pharmacy Act") and
  • the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.
  • Poison Act, 1919
  • Telemedicines Practice Guidelines,2020
  • Medical Devices Rules, 2017
  • Cosmetics Rules, 2020
  • NDPS Act, 1985

Any litigation arising out of or in connection with this website shall directly come under the jurisdiction of Trivandrum courts, Kerala, India only.